At Laurel Park Animal Hospital our focus is client service. We strive to create a caring and compassionate atmosphere by being an advocate for our patients and clients. Our goal is to utilize current veterinary practices, emphasizing quality of life and comprehensive pain management. We aim to create a team-oriented setting in which we can assure excellence in all we do.
GREAT NEWS! In order to meet the demands of our clients, we are expanding our staff so that we have 2 doctors available every day, Monday through Friday, beginning on May 17, 2021. This will allow us to treat more patients, especially those that are sick and possibly emergent. Initially we will be utilizing local "relief" veterinarians to fill in where needed, but each of these doctors have been vetted and are fully licensed & insured. Their commitment to providing the best quality of care is in line with the Laurel Park Animal Hospital standard, so rest assured that your pet(s) will be well cared for by each of these veterinary physicians!
In addition to more veterinarians, we have upgraded our telephone system so that our clients will no longer hear the dreaded "busy signal". You will be prompted to either leave a message to order food or medications, or to be directed to the Front Desk for immediate assistance. We encourage our clients to choose Option 1 if your call is not urgent and we will get back to you as soon as we can. Again, thank you for your patience and support! We appreciate you!
COVID-19 Protocol Update, June 2021:
Starting Monday, June 7th, our clients will have the option of staying in their vehicles during their pet's exam or they can come into the hospital with them. This will be restricted to one (1) person only and you must be masked at all times. When you make your exam appointment, you will be asked about your preference. When you arrive at your appointment time, please call to check in and once an exam room is ready, you will be called to enter the hospital and escorted directly into the exam room. For non-exam appointments, such as Technician Visits, and for morning drop-offs, clients will remain outside as before.
Please continue to call at least 24 hours ahead of time when ordering medications, food or other over the counter items. Paying over the phone by credit card when ordering is appreciated! Items will be left outside by our Exit Door for pick-up.
When you arrive at Laurel Park Animal Hospital please call 828-697-5686 and inform the staff of your name, your pet’s name and what you are here for: an appointment, drop off, surgery or medication pickup. Please also let us know the make/color of your car. Please keep your cell phone available to receive phone calls or text messages. NOTE: this call may not come from our primary number since we have multiple phone lines.
Please feel free to email us at firstname.lastname@example.org.
You can also use our Pet Portal or leave a telephone message and we will respond to your request as soon as possible.
Click the link below for complete access to our ONLINE PHARMACY which allows convenient shopping with shipping direct to you!
For those clients who order their Hill's Prescription Diet and Royal Canin Specialty Diets via our online pharmacy, we have received a letter from the CEOs of both companies explaining that the availability of many of their prescription food products have decreased because the demand for these items has increased tremendously. They each offer their apologies for any inconvenience. They are doing their best to keep up with the current demand.
Thank you for taking the time to read about our veterinary practice and the services we offer. We welcome your comments and suggestions.
Please contact us at (828) 697-5686 or e-mail at email@example.com