At Laurel Park Animal Hospital, our focus is client service. We strive to create a caring and compassionate atmosphere by being an advocate for our patients and clients. Our goal is to utilize current veterinary practices, emphasizing quality of life and comprehensive pain management. We aim to create a team-oriented setting in which we can assure excellence in all we do.
Covid 19 Protocol and Changes Effective July 11, 2020
The Doctors and Staff at Laurel Park Animal Hospital would like to thank you for your patience and cooperation during this time of uncertainty. Every day we are hearing Covid-19 news and the impact it may have for our families and pets. We are diligently preparing to stay ahead of the curve so that we can continue to provide quality medicine for our patients.
Only staff members of Laurel Park Animal Hospital will be allowed in our building. We will be offering Curbside Drop Off and Pick Up. This allows us to minimize potential exposure of the Covid-19 Virus to our staff as well as any risk that we may unknowingly pass on to you.
Please be patient with us as we move forward with our new protocol. This will be new territory for us, and the first few days will be an adjustment until we settle into a routine.
We remain committed to you and your pets so unless we hear otherwise from State or Federal agencies mandating us to close, we will remain open to serve your needs. Thank you for trusting us to provide care for your pets.
Dr. J Pernell and Staff
CURBSIDE PROCESS INFORMATION
To minimize client’s and staff member’s likelihood of exposure to Covid-19, we will continue to implement curbside pickup and drop off for all appointments. Our doors will be locked to anyone other than Veterinary Hospital staff. Staff will no longer be able to retrieve pets directly from your vehicle. Please exit the vehicle with your pet so they can safely be exchanged to a staff member. In addition we can no longer place food or medication in your vehicle. We apologize for any inconvenience this may cause but we need to drastically reduce exposure time to each other. This is for everyone's safety.
When you arrive at Laurel Park Animal Hospital please call 828-697-5686 and inform the staff of your name and pet’s name and what you are here for (an appointment or drop off vs. medication refill). Please also let us know the make/color of your car. Please keep your cell phone available to receive phone calls or text messages. This may not come from our primary number since we have multiple phone lines.
- For standard exams/appointments:
- A staff member will meet you at your vehicle. Please exit your vehicle when you see staff approaching. Please have your pet on a 6 foot lead so we can maintain social distancing as required by law. If you are using a flex lead please shorten the lead to 6 feet. Please ensure that collars are snug so they do not slip off. A staff member will retrieve your pet and take them into our treatment area.
- If you have a cat, please be sure they are in a freshly sanitized carrier. Please exit your vehicle when you see staff approaching and place the carrier on the ground so our staff can safely retrieve them.
- The veterinarian and technician will contact you on the number provided throughout the exam to discuss any concerns you may have, diagnostics, treatments, estimates, medications, or other information involved in the appointment.
- At the end of the appointment, a staff member will return your pet directly to your car and collect a method of payment for the exam. A credit card payment can be done over the phone and a receipt and any medications will be brought to you.
- If you or anyone in your family has been sick please let us know before your scheduled appointment time. We may ask that you reschedule, have a trusted friend or family member come instead, or provide a telemedicine appointment.
- For Surgery Drop-offs/Pick-ups:
- A staff member will come out to your car to take a history and go over the procedure with you during the drop-off.
- The Doctor or Staff member will contact you and coordinate a pick-up time for your pet.
- Please call our office at 828-697-5686 when you arrive to pick-up and we will process payment over the phone.
- A technician or CSR will come out with your pet to discuss any discharge or follow-up instructions.
- For Medication Refills
- Please call all medication refills in at 828-697-5686 at least 24 hours prior to your preferred pick up time.
- A staff member will call you when your pet’s prescription is ready for pick up and will collect payment over the phone.
- Please call our office at 828-697-5686 when you arrive to pick-up the medication. Once paid a staff member will bring the medication out and place it on our bench near the exit side of the building.
The preferred method of payment at this time will be Visa, Mastercard and Discover credit cards or Debit Cards
Great News! Our online pharmacy is now available. Click the link for complete access which allows convenient shopping with discounted pricing.
Thank you for taking the time to read about our veterinary practice and the services we offer. We welcome your comments and suggestions.
Please contact us at (828) 697-5686 or e-mail at firstname.lastname@example.org